Every Boomerang bale feeder is covered for 12 months from the date of sale against faulty material and workmanship.

Your dealer registers the machine and completes a handover record with you at delivery. That's what starts the cover, so make sure it's done before your dealer leaves.

What's covered

• Faulty materials in any component we supply

• Faulty workmanship — welds, machining and assembly

• Bought-in components that fail within the period: hydraulic motor, ram, diverter valve, bearings and axles

• Repair or replacement at our option, and the labour to do it where the work has been approved in advance

What counts as normal wear

These parts wear out through ordinary use. Replacing them is a running cost of the machine, not a fault.

• Feed-out chains: Constant load under abrasive material. Life depends on hours, tension, and keeping the chamber clear

• Sprockets: Wear with the chain, replaced as a set

• Bushes and pivot pins: Wear at every pivot. Life depends on greasing

• Spikes and tines: Bend and blunt in normal use

• Nylon strip and wear plates: Sacrificial by design

• Tyres: Wear and puncture

• Paint: Fades and chips. Touch up to stop corrosion

• Hoses and seals: Perish with age, heat and UV

What isn't covered

Failure to maintain the machine. The greasing and service schedule is in section 5 of the operator's manual. Keeping a service record is the simplest way to show it's been done.

Rapid reversing of the hydraulic controls. Moving them vigorously and repeatedly from forward to reverse damages the driveline. This is specifically excluded.

Also not covered: misuse, overloading, accident, operation outside the manual, damage from foreign objects in the chamber, machines modified without our written approval or fitted with non-genuine parts, damage from continuing to run a machine after a fault appears, consequential loss including damage to a tractor, and freight or transport costs.

Making a claim

Stop using the machine. Running it with a fault can turn a covered problem into an excluded one.

Ring your dealer, or us on (03) 5233 0434. Have the serial number, the date of sale and a description of the fault ready. Photos help.

Wait for approval before any work starts. We'll confirm what's covered, including any labour allowance. Repairs done without prior approval may not be covered.

Keep the failed parts until the claim is settled.

You bear the cost of claiming — transporting the machine, or travelling to a dealer.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Warranty provided by STEEL360 Pty Ltd (ABN 67 667 165 568), trading as Boomerang Manufacturing
10–14 Wilson St, Colac VIC 3250 · (03) 5233 0433 · info@boomerangmanufacturing.com.au